FREQUENTLY ASKED QUESTIONS

[CONFIRM: Parking availability and entrance directions.]

[CONFIRM: Clothing, footwear and gear for a first gym session. For skating treadmill sessions, confirm the listed skates, full lower-body gear, gloves, stick, t-shirt and water bottle, and whether a helmet is required.]

Adult fitness classes are designed for all fitness levels, with modifications. Powerlifting 101 welcomes new and experienced lifters. [CONFIRM: Experience requirements for athlete programs and the skating treadmill.]

BTA Speed is for ages 8 to 12; BTA Strength is for ages 10 to 12. [CONFIRM: Minimum age for other services.]

[CONFIRM: Change-room and shower facilities.]

You can book through WellnessLiving online or the Achieve by WellnessLiving app.

The introductory offer is 3 sessions for $199 +HST. [CONFIRM: Regular pricing and packages after the intro offer.]

Memberships cost $65 bi-weekly with a 3-month minimum, $60 bi-weekly with a 6-month minimum, or $55 bi-weekly with a 1-year minimum. All include unlimited classes. [CONFIRM: HST treatment and open gym access.]

Personal Training intro, skating treadmill and adult class passes are advertised +HST. [CONFIRM: Which program and membership prices include HST.]

[CONFIRM: Accepted payment methods.]

[CONFIRM: Family or sibling discounts.]

[CONFIRM: Session cancellation and rescheduling process.]

[CONFIRM: Late-cancel and no-show policy.]

For programs, classes and events, the site requires written notice and a doctor’s note before the start. The credit is the amount paid less a $25 administration fee and can be used within one full calendar year. Team party cancellations require at least 48 hours’ notice and have a $50 administration fee. [CONFIRM: Any other refund provisions.]

[CONFIRM: Injury policy after a program has started.]

Adult Group Fitness memberships can be held for 1 to 3 months, once per year, with a $25 administrative fee.

To cancel, send written notice to info@titanperformance.ca at least one full calendar month before your cancellation date. Fees continue during the notice period.

[CONFIRM: Parent viewing policy.]

[CONFIRM: Coach-to-athlete ratio and maximum group size.]

[CONFIRM: Joining a program after its start date.]

BTA lists drop-ins at $25/session. [CONFIRM: HST treatment and availability/prices for JR, SR and Soccer drop-ins.]

[CONFIRM: Appropriate program for girls ages 13 to 15.]

[CONFIRM: Holiday closures, rescheduling and make-up policy.]

[CONFIRM: Wear skates and full lower-body gear, plus gloves and stick; t-shirt on top and a water bottle; arrive 10 minutes early. Confirm helmet requirement.]

A single session is advertised at $35 +HST and may be shared by up to three skaters. [CONFIRM: Whether the price is per skater or per shared session.]

[CONFIRM: Minimum age and skill level.]

[CONFIRM: Expected improvement guidance for skating treadmill training.]

[CONFIRM: Team training prices and whether pricing is per athlete, session or team.]

[CONFIRM: Off-site team training availability.]

[CONFIRM: Maximum team-party group size.]

[CONFIRM: Recommended team-party booking lead time.]

The offer is for Adult Group Fitness classes. [CONFIRM: Eligibility and whether it is for new members only.]

[CONFIRM: Credit card requirement.]

[CONFIRM: What happens on day 15, including enrolment, charges and cancellation process.]